eTown Shopping Mall Frequently Asked Questions
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When asked for your Name. What is the "Name field"?
Captcha Numbers
Email Address
Password
Job Seeker / Job Hunter
Employers, Recruiters, Job Posters
Commercial Resellers, Retailers Business
HTML Email Format
What are the generic top-level domains?
What are the country code top-level domains?
Password Reset
Q: When asked for your Name. What is the "Name field"? What do I put into the Name Field? A: When you find a field that asks for your Name enter only your first name.    Q: Captcha Numbers What is Captcha and why is it here? A: Captcha numbers are used to prevent automated scripts from signing up or posting spam. Captcha is design to create input letters or numbers that in theory only people (humans) and not machines can see. We use them to cut down on spam mail sent to our members that post in our site.  Q: Email Address What should I use for my email address? A: First of all use your email address that you check each day. Next make sure you type your email address correctly into the field. Your email address will also be your login name. We limit the types of email addresses used to sign up based on several factors. The first is to prevent spam so we only accept at this time domain extensions for the USA. Q: Password How do I select a password? A: During your registration our system will generate a password for you and send it to the email address you used to sign up. The password is random and can be changed once you login. Our sytem encrypts one way using 128bit encryption all passwords. Then means we can not see your password or understand what it is on the server. We can not "Send" you your password and any site that offers such a feature is not storing your password with one way encryption. Our method is the strongest method of protecting your login password. But as always you need to not use common words and should be mixing letters and numbers in your passwords. View "How to Reset your Password" under our General Help Category. Q: Job Seeker / Job Hunter What does Job Seeker mean in the sign up and register page? A: If you are looking for a job and would like to post your work experience here you will need to select Job Seeker. Q: Employers, Recruiters, Job Posters What does the Employers selection box do? A: Select the Employer Check Box if you plan on posting jobs online. Employers, contactors looking for help, staffing agencies and recruiters need to select Employer to be able to post job positions online with us. There is no charge for the posting. Do not select Job Seeker and Employer because our system will default you to Job Seeker even if you are an employer. You will have to contact us if you have selected the wrong group. Q: Commercial Resellers, Retailers Business What is the commercial reseller selection box for? A: If you are a retailer, online reseller or store owner select our commercial seller account. We have some added features that help commercial resellers that will help promote your business better. Q: HTML Email Format What is HTML email format? A: HTML is used to make the webpages you view have layout and embeded objects. Email programs work the same and some restrict HTML not showing content or images. If you do not know what HTML email format is then it is best not to check this box. If you select HTML you may have to mark the email from our site as safe to display the message correctly. Q: What are the generic top-level domains? What are the generic top-level domains? A: The multi-letter top-level domains (like .COM, .NET, .ORG etc) are called generic top-level domains (gTLDs). Click here for a long list. Q: What are the country code top-level domains? Test : What are the country code top-level domains? A: There is a 2-letter top-level domain for each country (for example: .FR for France, or .JP for Japan). These are called country code top-level domains or ccTLDs. Afghanistan AF Albania AL Algeria DZ American Samoa AS Andorra AD Angola AO Anguilla AI Antarctica AQ Antigua and Barbuda AG Argentina AR Armenia AM Aruba AW Australia AU Austria AT Azerbaijan AZ Bahamas BS Bahrain BH Bangladesh BD Barbados BB Belarus BY Belgium BE Belize BZ Benin BJ Bermuda BM Bhutan BT Bolivia BO Bosnia-Herzegovina BA Botswana BW Bouvet Island BV Brazil BR British Indian Ocean Territory IO Brunei Darussalam BN Bulgaria BG Burkina Faso BF Burundi BI Cambodia KH Cameroon CM Canada CA Cape Verde CV Cayman Islands KY Central African Republic CF Chad TD Chile CL China CN Christmas Island CX Cocos (Keeling) Islands CC Colombia CO Comoros KM Congo CG Cook Islands CK Costa Rica CR Croatia (Hrvatska) HR Cuba CU Cyprus CY Czech Republic CZ Czechoslovakia CS Denmark DK Democratic Republic of Congo CD Djibouti DJ Dominica DM Dominican Republic DO East Timor TP Ecuador EC Egypt EG El Salvador SV Equatorial Guinea GQ Estonia EE Ethiopia ET Falkland Islands (Malvinas) FK Faroe Islands FO Fiji FJ Finland FI France FR France (European Territory) FX French Guyana GF French Polynesia PF French Southern Territories TF Gabon GA Gambia GM Georgia GE Germany DE Ghana GH Gibraltar GI Greece GR Greenland GL Grenada GD Guadeloupe (French) GP Guam (US) GU Guatemala GT Guinea GN Guinea-Bissau GW Guyana GY Haiti HT Heard and McDonald Islands HM Honduras HN Hong Kong HK Hungary HU Iceland IS India IN Indonesia ID Islamic Republic of Iran IR Iraq IQ Ireland IE Israel IL Italy IT Ivory Coast (Côte D'Ivoire) CI Jamaica JM Japan JP Jordan JO Kazakhstan KZ Kenya KE Kiribati KI Kuwait KW Kyrgyzstan KG Laos (People's Democratic Republic) LA Latvia LV Lebanon LB Lesotho LS Liberia LR Libya (Libyan Arab Jamahiriya) LY Liechtenstein LI Lithuania LT Luxembourg LU Macau MO Macedonia MK Madagascar MG Malawi MW Malaysia MY Maldives MV Mali ML Malta MT Marshall Islands MH Martinique (French) MQ Mauritania MR Mauritius MU Mexico MX Micronesia FM Moldavia MD Monaco MC Mongolia MN Montserrat MS Morocco MA Mozambique MZ Myanmar MM Namibia NA Nauru NR Nepal NP Netherland Antilles AN Netherlands NL Neutral Zone NT New Caledonia (French) NC New Zealand NZ Nicaragua NI Niger NE Nigeria NG Niue NU Norfolk Island NF North Korea KP Northern Mariana Islands MP Norway NO Oman OM Pakistan PK Palau PW Panama PA Papua New Guinea PG Paraguay PY Peru PE Philippines PH Pitcairn PN Poland PL Polynesia (French) PF Portugal PT Puerto Rico (US) PR Qatar QA Reunion (French) RE Romania RO Russian Federation RU Rwanda RW Saint Helena SH Saint Kitts Nevis Anguilla KN Saint Lucia LC Saint Pierre and Miquelon PM Saint Tome and Principe ST Saint Vincent and the Grenadines VC Samoa WS San Marino SM Saudi Arabia SA Senegal SN Seychelles SC Sierra Leone SL Singapore SG Slovak Republic (Slovakia) SK Slovenia SI Solomon Islands SB Somalia SO South Africa ZA South Korea KR Soviet Union SU Spain ES Sri Lanka LK Sudan SD Surinam SR Svalbard and Jan Mayen Islands SJ Swaziland SZ Sweden SE Switzerland CH Syria (Syrian Arab Republic) SY Tajikistan TJ Taiwan TW Tanzania TZ Thailand TH Togo TG Tokelau TK Tonga TO Trinidad and Tobago TT Tunisia TN Turkey TR Turkmenistan TM Turks and Caicos Islands TC Tuvalu TV Uganda UG Ukraine UA United Arab Emirates AE United Kingdom UK United States of America US United States Minor Outlying Islands UM Uruguay UY Uzbekistan UZ Vanuatu VU Vatican City State VA Venezuela VE Vietnam VN Virgin Islands (British) VG Virgin Islands (US) VI Wallis and Futuna Islands WF Western Sahara EH Yemen YE Yugoslavia YU Zambia ZM Zimbabwe ZW Q: Password Reset How do I reset my Password? A: 1. Follow the link Password Reset from the login page. 2. Enter the Captcha Numbers and your account email. 3. Wait for your email to arrive. If you feel like you have been waiting to long for your password reset then we will suggest you do not request another password reset. The single biggest issue with using email communications is spam filters and spam blockers. Some ISP’s have very difficult spam filters and we need to go around them and forward passwords directly. These are only Temporary passwords and it is your responsibility to change your password once you login. If you request more than one password resent you will find your wait is longer. We will be notified by your ISP if there is a delay or if the email will not reach you. In these cases we will manually forward your password email. If you have more than 1 request in a 24 hour period we might be forwarding the wrong temporary password. This will only lead to longer delays and could possibility become frustrating because your password reset has been reset again. We can only give advice and that is one per 24 hour period. It’s up to you to follow it. Have a great day! Below is a list of ISP’s that typically slow our email to a crawl. Hotmail.com ComCast.net Izoom.net Earthlink (Some accounts with Confirm Sender Enabled or Other Confirmation settings.) |
Send us your questions
Help, FAQ's, Tips and Information for Buyers and Sellers.
If you have a specific question to ask us please use our contact us page and send us your question.
Q: What is the eTown Shopping site all about?
A: eTown Shopping is the development application and part of the mission and dream of creating a national and international shopping center that offers all the best features available online today for shoppers and sellers.
The Mission of eTown Shopping is to provide an affordable place for small business owners, small manufacturers and creative businesses to market their products and services within a typical small business budget without having to sacrifice the big business marketing and development standards. This development site has taken over 10 years of research and 1 year of application development to reach this point.
We are small business and will remain small business in our efforts to keep in tune with others. Customer Service is the main focus and keeping ahead of any new developments in marketing.
Q: Do I need a Membership Account to Shop and Buy?
A: No. Not at all. We used our Membership Sign up during our development phase to control access to the check-out system. Today we have two basic check-out processes. You can sign up and become a member which will save your information to our server or you can skip the membership sign up and go directly to the order process.
Memberships do offer shoppers some great advantages. We run internal sales, auctions, raffles and some stores offer buyer reward points that can be used as a discount on your next purchase.
We want every shopper to feel safe and in control of your personal information. This is why we allow you to select the type of check-out you would like.
Q: Do you save Personal Information online?
Two Part Answer: A: Yes, If you sign up as a member we keep your personal contact information online so you can order products or services quickly and easily from any of our stores and merchants. You can always update your account by deleting your personal information at anytime. The only items that can not be changed are your email and username. Everything else can be removed by you after your order has been completed.
NOTE: No Financial or Payment information is stored on our services. We use off site processors like PayPal that offer better security then any company in it's class.
A: No personal information is stored if you select not to sign up as a member. Your order information will remain as part of the merchants online accounting and invoicing. But at no time will any payment information be stored on our system or by any merchants on our hosted websites.
Q: How do you process payments?
A: eTown Shopping does not directly process payments of any kind for sales of items by merchants online in our shopping mall.
Each merchant has their own payment processing and most all will be using PayPal when it comes to processing your Credit Card Orders. Other payment methods that the merchant offers can be seen on the products detail page or in our view shopping cart page.
Q: Do you have a Secured Connection for Members and Check-out?
A: Yes, every time we ask for personal information or private information you will be linked by 128Bit SSL connection. This is standard in the industry and we strongly suggest you not use any check-out or even shopping cart that isn't 100% protected by a valid SSL connection.
Q: How do I buy something listed in the shopping mall or stores?
A: Part of creating online shopping malls and stores is to create a very easy way of buying products from the store.
When you browse our shopping mall or any of our merchants storefronts you'll see that you are always 2 clicks from adding a product to your shopping cart.
View the products details by clicking on the product link. If the product is in stock and available for sale you will see a "Buy" button just under the Unit Price section just about the Detailed Description.
So you don't spend time looking for a "Buy" button that isn't there let me explain when you wont see a buy button of buy option on a product.
If the product is a new listing and the price hasn't been updated or added you will not see a "Buy" button.
If the product is Out of Stock, Sold Out or Back Ordered you will not see a Buy button.
If the Merchants Store has been canceled or paused for vacation you will not see a buy button.
Q: How do I ask a question about a product or listing?
A: You can ask the seller a question by visiting the products detail page. Below the description you will find a small form that will send directly to the seller your question.
Email Manager: This emails your question directly to the stores manager which might not be the same as the mall manager.
Always ask your questions directly to the store owners.
Q: How to I track my orders?
A: eTown Shopping Mall offers two methods of tracking your orders.
- Membership Sign In Order History
- Order ID Username and Password Access.
Members will only need to login to their account and click on "Order History". You will be able to communicate internally with the merchant and track your package online.
If you do not wish to become a member you will receive an email with a link to view your order status. This link will remain active until your order page is removed by the merchant. You will be sent via email your Order ID and Order Login Information.
Q: Who do I contact if I have questions about my order?
A: Always contact the merchant. Your order confirmation will supply you with the merchants contact information. This may only be an email address while some will supply full address and telephone numbers.
If you have a question about a store merchant in our shopping mall always contact the Mall Manager at eTown Shopping by visiting the contact page at eTown Shopping.
Q: Are all my purchases in the mall and stores secure?
A: Yes, during your check-out you will always be under our Secured Server Connection. SSL is what the industry calls it for short.
Once your order has been completed we will leave a copy online for 30 days then remove it as our personal security practices for our shoppers. If you have questions about your order or have an issue with the seller we will leave your order online until the issue has been resolved.
If you have accepted your product and everything is fine you can email us before 30 days to have us remove your order and all personal information. We normally do this 30 days after you have confirmed receipt of the product anyway.
Q: Why can't my friend that lives out of country visit the same stores I can?
A: Some merchants have selected to use our Geographical Location Smart Connection Applications. This restricts visitors and shoppers to only in country shoppers. Normally this is associated with the merchants terms of sale and for those merchants that do not ship internationally.
If you have someone in country that was not able to view a specific merchant look at the bottom of the page to see the merchants sales regions. If your friends country is not listed they will not be able to access the site.
Q: Do you have a catalog of all products listed that I can order?
A: Yes, and we will be sending out or electronic version to all members that would like to keep up with our merchants specials and seasonal sales.
We also have 2 planned print versions to start this fall. Be sure to look for eTown Shopping and for the southern USA we have a shopping journal that is going to shake the Bayou up! Stay tuned.
Q: Do you have User Agreements, Terms and Conditions and Policies online?
A: Yes, eTown has it's User Agreement, Terms and Policies online just as every merchant will have their Privacy Policy, Shipping Policy, Return Policy and other policies like a true online business.
You will find these policies linked or displayed in the product details page and also at the merchants store online.
Additional Links for User Agreements, Terms and Policies.
